More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

The Sr. Telecommunication Engineer provides technical and managerial leadership in the technical design, planning, operation, maintenance, and advanced troubleshooting of SelectQuote’s Telecommunication’s systems and networks, including shared SIP trunks. They ensure the efficient and reliable operation of all telecom on prem and cloud infrastructure and services, while also providing technical subject matter expertise to internal and external business partners across all divisions and lines of business. This person will be responsible for driving system availability, geographic redundancy efforts, and technical design documentation. The Sr. Telecommunications Engineer also leads SelectQuote’s number reputation management strategy, documentation, management, and implementation. This role manages 3rd party vendor relationships, and is also expected to build effective relationships with internal business stakeholders. Last, but not least, the Sr. Telecommunications Engineer will lead various projects and be responsible for project outcomes, and also assist with CCaaS and UCaaS administration and configurations as needed.

Supervisory Responsibilities: 

This position has no direct supervisory responsibilities. 

Essential Duties and Responsibilities: 

• Architect, implement, and support on premise and cloud based telecommunications systems and networks,   including shared SIP trunks.
• Ensure the efficient and reliable operation of all telecom infrastructure and services, including establishing, promoting, and maintaining internal and external SLAs.
• Provide escalated technical support and final resolution of  issues as they arise regarding all on prem or cloud based CCaaS, UCaaS, and Telecommunications tools, including carrier escalations
• Complete detailed root cause analysis post incidents, implementing plans to ensure confidence that repeat issues do not occur.
• Perform and oversee regular maintenance and upgrades to ensure the systems operate reliably, efficiently, and securely.
• Work with internal teams to design and implement sustainable, scalable, compliant, and cost effective solutions.
• Stay up-to-date with the latest telecommunications technologies and trends, including how A.I. is evolving and being leveraged within the industry
• Manage telecommunication vendors and service provider SLAs to ensure the timely delivery of telecommunications services.
• Develop and maintain documentation for any on prem, cloud based, or 3rd party hosted  telecommunications routing and connectivity
• Manage the implementation and support of shared SIP trunks and routing
• Oversee carrier relationships, accountability, and final issue resolution
• Monitor and cost optimize telecommunications usage rates and negotiations
• Design and implement an organizational strategy for outbound SPAM tagging, working alongside Sr. business leaders to create tailored solutions to unique needs
• Manage 3rd party vendors as needed, holding vendors accountable to SLAs and building effective partnerships.
• Assist with building documentation and ensuring adherence to  IT and Telecommunications policies, procedures, and best practice design and implementation
• Assist with UCaaS and CCaaS Administration and configuration
• Manage and mentor junior telecommunications engineers.

Skills/Abilities: 

• High level of self-motivation; ability to accomplish goals independently
• Ability to reason and think logically
• Strong troubleshooting skills in order to identify problems quickly
• Strong project management knowledge of methods and practices
• Excellent oral and written communication skills
• Excellent customer relationship skills
• Excellent knowledge of on prem and cloud based telecommunication infrastructure, architecture, and routing as applied to CCaaS and UCaaS applications
• Excellent organizational skills and high level attention to detail

Education and Experience:  

• Bachelor’s degree in IT related field (or equivalent work experience) preferred
• At least 10 years of experience in telecommunications engineering.
• Strong technical background, including expertise in cloud based and 3rd party hosted  telecommunications protocols, routing, and applications
• Excellent customer service, interpersonal communication, problem-solving, and critical thinking skills.
• Ability to work independently or as part of a team.
• Past performance configuring shared SIP trunks, ensuring connectivity, and interoperability
• Experience with network design, implementation, and maintenance.
• Knowledge of telecommunications regulations and standards.
• Experience leading projects and being responsible for outcomes
• Experience managing 3rd party vendor relationships and holding 3rd party vendors accountable to SLAs and agreements
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Experience with various UCaaS and CCaaS applications and administration

Physical Requirements: 

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Full-time SelectQuote employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.

Base Salary Minimum

$125,000

Base Salary Maximum

$145,000