More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

A Software Engineering Tools Administrator is responsible for the day-to-day management and configuration of the organization's software engineering and collaboration tools, with primary focus on the Atlassian suite of products (Jira, Confluence, Compass, Jira Service Management, Bitbucket). This role ensures optimal functionality across all platforms by managing user permissions, customizing workflows, maintaining system health, and providing user support to facilitate efficient software engineering processes across the organization. The position also oversees administration of additional engineering tools such as Zapier, SmartSheets, and Loom.

Supervisory Responsibilities: 

• This position has no direct supervisory responsibilities. 

Essential Duties and Responsibilities: 

• Install, configure, and maintain Atlassian products including Jira, Confluence, Compass, JSM, and Bitbucket
• Manage user accounts, roles, and permissions across all Atlassian products
• Monitor system performance and troubleshoot technical issues across the Atlassian suite to ensure systems remains available and integrations are working
• Evaluate and implement relevant Atlassian add-ons and plugins to enhance functionality based on organizational requirements.
• Evaluate configuration options for notification schemes and automation rules to determine the best implementation path
• Administer and maintain additional engineering tools including Postman and Pluralsight Skills
• Evaluate, recommend, and implement new engineering tools requested, as needed
• Ensure seamless integration between various engineering tools
• Monitor and optimize tool usage and performance
• Maintain documentation for tool configurations and processes
• Develop and implement custom workflows for different projects and tools 
• Create and manage custom fields, screens, and issue types in Jira
• Design and implement automation rules and evaluate and implement integrations between systems
• Optimize workflows for engineering team efficiency
• Collaborate with project teams to understand their needs and implement appropriate solutions 
• Provide training and documentation on tool usage and best practices 
• Support agile engineering processes through appropriate tool configuration
• Troubleshoot integration issues between different platforms 
• Implement and maintain security protocols across all administered systems
• Manage user access and permissions according to security policies
• Monitor system activities for security compliance and remediate any issues identified
• Maintain audit trails and documentation for compliance purposes
• Ensure data privacy regulations are followed across all platforms

Skills/Abilities: 

• Deep understanding of Atlassian administration features and best practices
• Strong technical aptitude with ability to quickly learn new technologies
• Experience with REST APIs and integration patterns
• Knowledge of software engineering processes and methodologies 
• Ability to diagnose and resolve complex technical issues
• Strong analytical and critical thinking skills
• Experience with system performance optimization
• Capacity to evaluate and implement new technologies 
• Excellent written and verbal communication skills
• Ability to explain technical concepts to various audience levels
• Strong documentation abilities
• Effective stakeholder management skills 
• Ability to work effectively with engineering teams
• Strong project management capabilities
• Experience gathering and implementing technical requirements
• Customer-service oriented mindset 

Education and Experience:  

• A Bachelors degree in computer science, management information systems, or related field, or equivalent combination of education and work experience is required
• 3+ years in technology-oriented role with significant experience in IT required
• Demonstrate experience administering Atlassian products
• Experience with engineering tool administration and integration

Certificates/Licenses/Registration:

• Atlassian Professional Certifications: (minimum of 1 certification required)
  • Atlassian Cloud Organization Admin
  • Managing Jira Projects for Cloud
  • Jira Administration for Cloud
• Additional relevant certifications in engineering tools or methodologies are preferred.

Physical Requirements: 

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, accident insurance, and short term disability
• Voluntary Life Insurance for self, spouse and dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and discount program
• Engaging Wellness and financial education resources
• Employee Assistance Program
• Incentive Plans 

Base Salary Minimum

$80,000

Base Salary Maximum

$90,000