More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

We are seeking an experienced and strategic Program Manager to oversee and coordinate complex programs across our Senior Division. This role requires a robust blend of program management expertise analytical acumen and strategic thinking to align program objectives with the company’s overall mission and vision. The ideal candidate will demonstrate a proactive and resourceful approach to managing multiple stakeholders driving initiatives while navigating competing priorities and being able to manage programs that require extreme attention to detail.  This position has a direct impact on the Agent Experience and requires balancing P&L priorities while creating a positive thoughtful Agent Experience throughout the cyclical selling seasons. 

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Program Leadership:
  • Design and implement comprehensive program plans clearly defining scope objectives and timelines.
  • Lead daily activities aligned with organizational goals and drive sustainable initiatives.
  • Coordinate internal teams assign tasks and ensure accountability to achieve program milestones
  • Own the program lifecycle from inception to completion including coordinating analytical requests; analyzing output; summarizing results and making program recommendations based on the findings. 
• Tracking and Reporting:
  • Monitor program progress against benchmarks develop key performance indicators (KPIs) and prepare regular status reports for leadership.
  • Work with data enablement teams to capture and leverage data for tracking reporting and future analysis.
  • Strategic Communication & Stakeholder Engagement:
  • Serve as the primary point of contact for program communications.
  • Facilitate meetings provide updates on status risks and opportunities and ensure all stakeholders are informed and aligned.
• Problem Solving & Risk Management:
  • Proactively identify potential obstacles develop and implement mitigation strategies and analyze data to inform decisions that improve retention and operational processes.
  • Process Optimization & Continuous Improvement:
  • Continuously assess and enhance processes to capture lessons learned and optimize workflows.
  • Identify inefficiencies and implement best practices to improve operational performance.
• Documentation & Quality Assurance:
  • Maintain comprehensive program documentation including project plans timelines budgets and progress reports.
  • Regularly review the quality of work with the team to ensure program standards are met.

Skills/Abilities:

• Program Management:  Proven experience in managing programs from inception to completion with a strong grasp of project management methodologies and tools.
• Analytical Skills:  Exceptional quantitative and qualitative problem-solving abilities with a strong ability to analyze complex data and derive actionable insights.
• Communication Skills:  Outstanding verbal and written communication skills to effectively convey complex information and influence diverse groups.
• Strategic Thinking:  Ability to align program objectives with long-term organizational goals anticipating challenges and driving business initiatives through effective communication.
• Organizational Skills:  Highly organized individual adept at managing multiple work streams prioritizing effectively and meeting deadlines.
• Relationship Management:  Strong interpersonal skills to manage relationships with various stakeholders and foster collaboration across teams.

Education and Experience:  

• Bachelor’s degree in Business Administration Project Management or related field (Master’s preferred).
• Minimum of 2 years of experience in program or project management.
• Minimum of 4 years relevant experience with operations experience cross-functional activities relationship building leading programs with multiple stakeholders.
• Proven track record of successfully managing complex projects and programs achieving measurable results and implementing continuous improvement initiatives.

Physical Requirements:

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.