Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

The Pharmacy Communication Technician (PCT) assists the Pharmacist by adding and updating patient information to the pharmacy’s files. The PCT must be detailed oriented to keep prescription and patient information on the appropriate platforms.

Supervisory Responsibilities: 

• This position has no direct supervisory responsibilities. 

Essential Duties and Responsibilities: 

• Receives inbound calls from providers and patients
• Answers questions in a professional and accurate manner
• Forwards calls and work to the appropriate departments
• Inputs information about patient prescriptions into record-keeping programs
• Ensures all records are accurate and collaborates with pharmacist to ensure all information is correct
• Spot checks for errors and discrepancies in data and follow procedure to investigate and correct information
• Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy respect enthusiasm and positive attitudes in work situations with clients peers and visitors
• Maintains client and associate confidentiality
• Responsible for understanding all applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook
• Performs other duties as assigned

Skills/Abilities: 

• Detail oriented and proven accuracy  
• Efficient and accurate typing skills
• Aptitude to develop partnerships with teams within the department and across the company
• Ability to use multiple software programs to review patient profiles and process medication orders
• Enters and retrieves data from the various operating systems employed for prescription processing drug ordering and packaging
• High degree of interpersonal and organizational skills
• Proficient with Microsoft Office Suite or related software
• Proficiency in reading writing and speaking English is required

Certificates/Licenses/Registration

• Certified Pharmacy Technician licensure
• PTCB or NHA certification required.

Physical Requirements: 

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.
• The position involves prolonged periods of standing and working on the production floor. This requires a high level of physical stamina.

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.