More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
 
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

This position plays a crucial role supporting the Compliance Manager in various compliance functions with a strong emphasis on TCPA and DNC guidelines. Key responsibilities include investigating complaints and escalated issues from employees and consumers as well as conducting vendor audits.

Supervisory Responsibilities: 

• This position has no direct supervisory responsibilities. 

Essential Duties and Responsibilities: 

• Work closely with Compliance and Legal to resolve investigations promptly and effectively.
• Conduct thorough investigations into various complaints including consumer journey lead documentation handling permission to contact vendor requests and call documentation.
• Serve as a liaison with external counsel ensuring seamless collaboration and compliance with legal requirements.
• Assist in process development and implementation
• Conduct vendor audits and execute vendor investigation reporting
• Spearhead comprehensive TCPA investigations DOI investigations BBB investigations beginning with the initial incident report and continuing through to the final resolution and post-investigation analysis
• Create and assemble comprehensive and consistent documentation to support investigations and audit.
• Summarize audit and investigation findings through internal reporting and lead vendor corrective action reports
• Ensure lead vendors complete all issued corrective actions in the permitted time frame. Escalate non-compliance to management.
• Assist with Navex Global investigations as requested with an unbiased perspective.
• Actively monitor and address issues sent to TCPA DOI BBB and Compliance inboxes
• Foster collaborative relationships across multiple departments and divisions facilitating effective communication and alignment on compliance initiatives.
• Assist with TCPA Complaint training aspects as directed
• Assist with carrier complaints and corrective actions when necessary.
• Perform additional duties as assigned demonstrating flexibility and adaptability in supporting overall compliance efforts.

Skills/Abilities: 

• Excellent planning documentation and organization skills
• Ability to adapt to a new and changing work environment
• Excellent written and verbal communication skills
• Ability to interact with diverse people and personalities
• Self-directed and demonstrated personal initiative
• Strong analytical skills
• Highly motivated
• Ability to work collaboratively as well as independently with minimal supervision
• Attention to detail
• Microsoft Office (Excel and Word) experience; Google Apps is highly desired

Education and Experience:  

• High School diploma or equivalent
• Background in the insurance industry or compliance-related position preferred
• Minimum 1 of experience with CMS/Carrier sales requirements
• Minimum 1 year of experience with TCPA regulations and carrier complaints
• Minimum 1 year of experience in the Compliance department is preferred

Physical Requirements: 

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision insurance

• HSA/FSA

• Voluntary Hospital Indemnity, Critical Illness, accident insurance, and short term disability

• Voluntary Life Insurance for self, spouse and dependent

• Company-paid Basic Life Insurance and Long Term Disability

• Retirement plan and employer match contribution with Profit Share

• Tuition Reimbursement program

• Company perks and discount program

• Engaging Wellness and financial education resources

• Employee Assistance Program

• Incentive Plans 

Base Salary Minimum

$55,000

Base Salary Maximum

$60,000