More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Lead technical position responsible for the end-to-end design implementation and maintenance of our enterprise-level server infrastructure. This position requires technical leadership and mentorship to junior engineers driving critical projects and infrastructure improvements and serving as a key point of  issue escalation.. This role is essential for ensuring the reliability scalability and security of our core IT systems.

Supervisory Responsibilities: 

• This position has no direct supervisory responsibilities. 

Essential Duties and Responsibilities: 

• Drive the entire end-to-end lifecycle of complex server infrastructure solutions
• Lead technical projects and infrastructure improvements from initial concept to deployment
• Develop and implement automation strategies to streamline system administration tasks and improve operational efficiency.
• Diagnose and resolve complex server hardware operating system and application-level issues often acting as an escalation point for junior engineers or IT support
• Manage and maintain system security ensuring all infrastructure components comply with internal policies and industry standards.
• Provide technical guidance and mentorship to junior engineers fostering a collaborative and knowledge-sharing environment.
• Oversee the planning testing and execution of disaster recovery and business continuity plans.
• Diagnose and resolve complex server hardware operating system and application-level issues often acting as an escalation point for junior engineers or IT support
• Monitor server performance and system health
• Independently perform advanced installation configuration and maintenance of server hardware and operating systems
• Assist in the design maintenance and implementation of server policies and procedures
• Participate in an on-call rotation to provide 24/7 support for critical IT infrastructure incidents
• Collaborate with cross-functional teams to support IT infrastructure-related projects.
• Work with hardware and software vendors to resolve issues and stay abreast of new products and services.
• Participate in an on-call rotation to provide 24/7 support for critical IT infrastructure incidents
• Develop and implement automation strategies to streamline system administration tasks and improve operational efficiency.

Skills/Abilities: 

• Proficient in configuring and troubleshooting server connectivity using core networking principles (TCP/IP routing firewalls VLANs).
• Advanced knowledge of storage technologies (SAN NAS iSCSI Fibre Channel).
• Experience with cloud computing platforms (e.g. AWS Azure GCP) and hybrid cloud environments is highly desirable.
• DevOps and CI/CD experience
• Proven ability to lead large-scale business-critical IT projects with significant business impact.
• Knowledge of containerization and orchestration
• Understanding of ITIL framework and incident/change management processes
• Advanced problem-solving and analytical skills
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• Successfully led and mentored technical teams
• High attention to detail and strong organizational skills
• Ability to work effectively independently or as part of a team
• Strong documentation and technical writing skills
• Commitment to continuous learning and professional development
• Advanced knowledge of Windows and Linux server operating systems

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.